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Gestión de Reclamaciones

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Created by Onesait Platform on 26/09/23

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Proceso Reclamación rev.mkv

Web Reclamaciones: https://oneops-dev.onesaitplatform.com/reclamaciones

Entraremos con los diferentes roles:

Agente Clasificación
Agente Análisis
Supervisor
Gestor del Servicio

Control Panel de Onesait Platform: https://oneops-dev.onesaitplatform.com/controlpanel

Desde el Control Panel de Plataforma podremos visualizar y editar los elementos de Plataforma, entre ellos:

Flow Lectura Mails: https://oneops-dev.onesaitplatform.com/controlpanel/flows/show/claims-endesa-flows
BPM Reclamaciones: https://oneops-dev.onesaitplatform.com/bpm-engine/camunda/app/cockpit/default/#/process-definition/Reclamaciones_Endesa:14:8e61b7da-4831-11ee-8ecd-0a580a830217/runtime?searchQuery=%5B%5D&viewbox=%7B%22Definitions_0o5netf%22:%7B%22x%22:-437.3369905956113,%22y%22:43.68181818181818,%22width%22:2680.2507836990594,%22height%22:1264.8902821316615%7D%7D
Microservicios como Task Manager: https://oneops-dev.onesaitplatform.com/task-manager/swagger-ui/index.html?urls.primaryName=TaskTray-Management
DataFlow de lectura de ficheros Salesforce: https://oneops-dev.onesaitplatform.com/controlpanel/dataflow/app/collector/pipeline/readAcciona58621c7-14f8-430b-8885-55fcafd1f772

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